Frequently Asked Questions
How do I receive my product after purchase?
All of our products are delivered digitally. Once your order is complete, you'll get access to your download files right away — there's no physical shipment.
Are these compatible with MT4 or MT5?
Each product page lists which MetaTrader platform(s) it supports. Please check the product description before purchasing if you're unsure which version you need.
How do I install an EA or indicator on MetaTrader?
After downloading your file, open MetaTrader, go to File > Open Data Folder, then place the file in the MQL4/MQL5 > Experts (or Indicators) folder, and restart the platform. If you need a hand, email us at support@tradebotpilot.com and we'll guide you through it.
Do these tools guarantee profits?
No. Trading involves risk, and no Expert Advisor, indicator, or strategy can guarantee results. Backtests and past performance are not a reliable indicator of future performance. Always test on a demo account first and only trade with money you can afford to lose.
Do you offer refunds?
Please see our Refund Policy for full details. Because our products are digital and delivered instantly, refund eligibility is limited — but if something isn't working as described, contact us and we'll make it right.
Can I use one purchase on multiple accounts?
Licensing terms are listed in our Terms of Service. If you need a license for multiple accounts, email us at support@tradebotpilot.com and we can help.
Still have questions?
Contact us any time at support@tradebotpilot.com.